Document Dispenser
The Document Dispenser is a modular solution that offers unparalleled flexibility for your municipality. It is intuitive to use and can be seamlessly integrated into existing administrative procedures, providing flexibility that benefits any municipality and its citizens.
At a depth of only 37cm, it has exceptionally compact dimensions, allowing it to be installed virtually anywhere. From local council offices and town hall foyers to banks and department stores, the versatile Document Dispenser fits almost everywhere.
Enhanced citizen services
The Document Dispenser comprises several components that can be combined as needed to create a customised solution.
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The Document Dispenser is a modular solution that offers unparalleled flexibility for your municipality. It is made up of different elements that can be combined to create a customised solution. At its heart is the central control module which communicates with the drawer modules. We offer two types of drawer module: 152-drawer modules and 19-drawer modules. These modules can be combined to create an overall system that meet your requirements. All configurations are based around a central “master” control unit. Click here for further details.
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Our Document Dispenser has already been deployed successfully at local council offices in Germany, allowing citizens to collect their ID cards and passports. In response to high demand, we have now also integrated the Document Dispenser into administrative procedures used by German immigration authorities, allowing people to collect electronic residence permits and travel documents. When issuing official ID documents, the drawer modules can be conveniently filled and managed as part of existing administrative procedures. Immigration authorities in Magdeburg, for example, have installed several 152-drawer modules to issue electronic residence permits.
While the Document Dispenser enables local authorities to issue ID documents to citizens – and allows citizens to surrender expired documents – it can also help administrative staff to exchange documents without both parties having to be present. We also offer an optional software solution, free of charge, to facilitate the internal exchange of documents within public authorities.
This software can be configured as required to operate with different levels of security. Preconfigured processes have been developed for different tasks, including the issue and return of computers, keys, laptops, mobile phones and tickets. In Fulda, for example, a 19-drawer module has been installed to facilitate the exchange of death certificates between the registry office and undertakers. This software solution is incredibly versatile – the size of the drawers is the only factor that limits their contents.
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The Document Dispenser can be considered an extension of the VOIS-MESO system that German authorities use to issue passports and ID cards. This removes the need for public tender processes. If you use a different administrative procedure, our partner network will be able to provide the documents you need. Check with your internal teams to determine whether this might simplify the procurement process for you. We have numerous framework agreements with IT service providers that could provide assistance. Finally, the Document Dispenser can also be shared between several authorities or offices, including different levels of public administration. It is best to talk to your local partners to explore potential opportunities for cooperation.
Innovation in form and function
Discover the benefits of the intelligent Document Dispenser and see how it harmoniously combines efficiency and aesthetic design.
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In cases where citizens have to surrender old documents for cancellation before new documents can be issued, the Document Dispenser will ask the user to insert the old document into the puncher. The machine will then verify the data stored on the document chip. If the details match, the heavy-duty puncher will invalidate the old document. Only then is the new document issued – while the old, invalidated document remains securely stored in the Document Dispenser.
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Our products’ most noteworthy characteristics include their intuitive operation and seamless integration into existing administrative procedures. This is made possible by our software interface, which is implemented as a REST API and facilitates seamless links with different procedures.
We will continue to expand the range of compatible administrative procedures in the future and update the overview above on a regular basis. You can find an up-to-date overview of compatible administrative procedures here.
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The Document Dispenser is always supplied with a master module along with one or more drawer modules and is suitable for indoor installation. At a depth of only 37cm, it has exceptionally compact dimensions, allowing it to be installed virtually anywhere. From local council offices and town hall foyers to banks and department stores, the versatile Document Dispenser fits almost everywhere. A control unit combined with a 152-drawer module has a footprint of less than 0.4 m2 – which means it can be installed almost anywhere.
Enhanced flexibility and security with optional add-ons
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The optional UniLock access control system is an intelligent solution for managing building access. Citizens can gain access to the building by entering the same code as for the Document Dispenser, which they receive by text message. You can find more information here.
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The optional seismic alarm sensor for your electric intruder alarm system can be installed directly below the Document Dispenser and can distinguish between normal day-to-day activities and attempted theft. This ensures greater security and is required in some German states. You can find more information here.
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This solution ensures that the Document Dispenser’s drawers are filled according to each citizen’s height to ensure that everyone can reach their documents. Staff can prioritise lower drawers for certain citizens by adding a note to their administrative procedure. The screen is also easy to reach and there is no time limit on collection processes. You can find more information here.
